Ship From & To Locations

All orders will be shipped from 242 Guildford Rd, Guildford NSW 2161, Australia. We currently ship to Australia and New Zealand.

Delivery Timeframe

At Guildford Spares, we process and deliver your orders promptly:

Delivery Time = Handling Time + Transit Time

• Handling Time: 0–1 business days (Monday to Friday)
• Transit Time: 1-2 business days (Monday to Friday)
• Order Cut-Off Time: Monday to Friday: 3:00 PM AEDT — Australian Eastern Daylight Time

Orders placed before the cut-off time will be processed on the same day, while orders placed after will be processed on the next business day.

Shipping Costs

All orders qualify for free standard shipping throughout Australia & New Zealand.

Order Processing

Once your order is confirmed and payment is processed:

• You will receive an order confirmation email
• Your order will be prepared for shipping within our handling time
• You will receive a dispatch notification with tracking information when your order ships

Tracking Your Order

After your order has been dispatched:

• You will receive an email with tracking information
• You can track your package using the link provided
• For any tracking issues, please contact us with your order number

Authority to Leave

During checkout, you can select the “Authority to Leave” option if you do not expect to be home during delivery:

• By selecting this option, you authorize the delivery driver to leave your package at your unattended premises
• You accept responsibility for the package once delivered
• Guildford Spares is not liable for packages after they have been delivered according to your instructions

If you do not select “Authority to Leave,” you or an authorized representative must be present to accept delivery.

Instore Pickup

What is Instore Pickup?

Instore Pickup is a fast, convenient, and free way to shop online and pick up your items from our store. Enjoy a smarter shopping experience with more time for the things you love!

Instore Pickup is available at our Guildford store, located at 242 Guildford Rd, Guildford NSW 2161, Australia. To use this service, select “Instore Pickup” as the shipping method at checkout.

Once your item is ready for pickup, you will receive an email or SMS notification. Although we aim to prepare orders quickly, please wait for the Ready to Collect notification before coming to the store, as it will include details on the collection process.

Collecting Your Order

When collecting your order, please bring:

• Proof of purchase (order number included in your confirmation email or SMS)
• Valid photo ID (current driver’s license or passport)

You will need to present these items and sign for the collection. If someone else is picking up the parcel on your behalf, they must also provide photo identification and proof of purchase.

Your Instore Pickup order will be held for 60 calendar days from the receipt of your “Ready for Collection” notification. If the order is not collected within this period, the items will be cancelled, and a refund will be issued to the original payment method.

Once signed for, you or the person collecting the parcel is responsible for any damage or loss of the items.

Delivery Issues

Lost or Missing Packages

If your tracking shows delivery but you haven’t received your package:

1. Check with neighbors or building management
2. Look for any delivery notices
3. Contact us within 7 days if you still can’t locate your package

Damaged Packages

If your package arrives damaged:

1. Take photos of the packaging and damaged items
2. Do not discard the packaging
3. Contact us within 48 hours of delivery

Bulky Items

For large or heavy items:

• Additional handling may be required
• Extended delivery timeframes may be necessary
• We may contact you to arrange a suitable delivery time

Contact Us

For any shipping or delivery inquiries, please contact our customer service team:

• Email: contact@guildfordspares.com.au
• Phone: +61489981682
• Address: 242 Guildford Rd, Guildford NSW 2161, Australia
• Website Contact Form: https://guildfordspares.com.au/contact-us/

We appreciate your business and are committed to ensuring your satisfaction with Guildford Spares. Thank you for shopping with us!

Last Updated: March 3, 2025

Guildford Spares reserves the right to modify this shipping policy at any time. Any changes will be posted on this page.